Last Updated: September 30, 2026

These Learner Terms and Policies (“Terms”) apply to courses, workshops, microcredentials, training programs and other learning products and services offered by Sustainable Impact Inc. (“SI₂”, “we”, “us” or “our”) through our website, Learning Management System (“LMS”), online registration system or other digital learning platforms.

These Terms include SI₂’s Terms of Purchase, Refund and Cancellation Policy, and Privacy Policy.

By completing a registration or purchase, you acknowledge that you have reviewed and agree to the applicable Terms of Purchase and Refund and Cancellation Policy and acknowledge the Privacy Policy.

Part A: Terms of Purchase | Part B: Refund and Cancellation Policy | Part C: Privacy Policy | Part D: General Terms

Part A: Terms of Purchase

1. Registration

Registration is confirmed when payment has been successfully processed or, where applicable, SI₂ has approved an alternative payment arrangement. Learners are responsible for ensuring that information provided during registration is accurate and complete.

Course descriptions, fees, schedules, delivery methods, prerequisites, technology requirements, course access periods and other applicable conditions will be provided on the relevant course or registration page.

2. Fees and Payment

Unless otherwise stated:

• all fees are stated in Canadian dollars
• applicable taxes will be added where required
• payment is due at the time of registration
• access to a course may be withheld until payment has been received

Where an employer, government agency or other organization purchases training on behalf of a Learner, additional contractual terms between SI₂ and that organization may apply. Where those terms conflict with these Terms, the separately executed agreement will govern to the extent of the conflict.

3. Online Course Access

For online courses, access will be provided through the SI₂ LMS or another platform identified during registration.

Course access periods may vary. The applicable access period will be identified in the course description, registration information or registration confirmation. Course registrations and LMS accounts are intended for the registered Learner’s individual use unless SI₂ expressly authorizes otherwise. Learners may not share, transfer, sell or provide their login credentials or course access to another individual.

4. Learner Responsibilities

Learners are responsible for:

• maintaining access to a suitable computer or device and reliable internet connection
• meeting stated technical or course prerequisites
• maintaining the confidentiality and security of their account credentials
• completing required learning activities and assessments
• complying with academic integrity and learner conduct requirements
• using SI₂ course materials only for permitted educational purposes

SI₂ is not responsible for a Learner’s inability to participate due to equipment, software, connectivity or other technical issues outside SI₂’s reasonable control.

5. Intellectual Property and Course Materials

Unless otherwise stated, course materials provided by SI₂, including videos, presentations, templates, exercises, assessments, graphics, written materials, tools and other educational content, are owned by or licensed to SI₂ and are protected by applicable intellectual property laws.

Registration provides the Learner with a limited, personal, non-exclusive and non-transferable right to use course materials for their own learning and professional development. Unless written permission has been provided by SI₂, course materials may not be:

• reproduced or copied for distribution
• shared with individuals who are not registered Learners
• published or uploaded to another platform
• sold or licensed
• recorded or redistributed
• incorporated into another commercial training program, course or product

6. Certificates and Microcredentials

Where a course offers a certificate, digital badge, microcredential or other recognition of completion, the Learner must satisfy the completion requirements established for that course. Registration or payment does not guarantee successful completion or receipt of a credential. SI₂ may withhold a credential where required course components have not been successfully completed or where there has been a violation of academic integrity requirements.

7. Course Changes

SI₂ may make reasonable changes to course schedules, instructors, delivery methods, learning activities or course materials where necessary. Where a material change significantly affects a Learner’s ability to participate, SI₂ will make reasonable efforts to provide an appropriate alternative.

8. Educational Purpose

SI₂ courses and programs are intended to provide non-vocational education, skills development and professional development. Unless expressly stated otherwise, completion of an SI₂ course does not guarantee:

• employment or promotion
• professional certification or licensing
• admission to another educational institution or program
• regulatory approval
• business or financial results
• recognition by a particular employer, professional association or regulatory body

Learners are responsible for determining whether a particular SI₂ course meets the requirements of an employer, professional association, educational institution, regulator or other third party.

9. Learner Conduct

SI₂ is committed to providing a respectful, inclusive and professional learning environment. SI₂ may suspend or terminate course access where a Learner engages in serious misconduct, including harassment, academic dishonesty, unauthorized distribution of course materials, misuse of the LMS, attempts to compromise system security or conduct that materially interferes with other Learners or SI₂ operations.

Any refund entitlement following suspension or termination will be determined in accordance with the Refund and Cancellation Policy and applicable law.

10. Third-Party Platforms

SI₂ may use third-party service providers to support course registration, payment processing, course delivery, video conferencing, communications, credentials and other services. Use of certain third-party platforms may also be subject to the terms and privacy practices of those providers.

11. Limitation of Liability

To the extent permitted by law, SI₂ will not be responsible for indirect, incidental or consequential losses arising from participation in, or inability to access, an SI₂ course or program. Nothing in these Terms excludes or limits a right or liability that cannot legally be excluded or limited under applicable law.

12. Consumer Rights

Nothing in these Terms limits any rights or remedies available to a Learner under applicable consumer protection legislation. Where applicable legislation provides rights or remedies that are more favourable than these Terms, the applicable legislative requirements will prevail.

Part B: Refund and Cancellation Policy

13. General Refund Policy

SI₂ understands that circumstances may change after registration. Unless different cancellation terms are clearly identified for a particular course or program, an eligible Learner who cancels their registration in accordance with this policy will receive a full refund of the course registration fee, less a $25 administration fee. The $25 administration fee will not be charged where:

• SI₂ cancels the course or program
• SI₂ determines that a refund is required because of a material issue within SI₂’s control
• applicable law requires the full amount to be refunded

14. Self-Paced Online Courses

A Learner may request cancellation within 14 calendar days of purchase, provided the Learner has not substantially accessed, downloaded or completed the course content.

An approved cancellation will receive a full refund of the course registration fee, less the $25 administration fee. Once a Learner has substantially accessed or completed course content, the registration fee is generally non-refundable because access to the digital learning product has been provided. SI₂ may consider exceptional circumstances on a case-by-case basis.

Registrations before a course is released. If you register for a self-paced online course before its content release date, you may cancel at any time before the release date, or within 14 calendar days after it, provided you have not substantially accessed, downloaded or completed the course content. An approved cancellation will receive a full refund of the course registration fee, less the $25 administration fee.

15. Instructor-Led Courses, Workshops and Cohort Programs

Unless different cancellation terms are stated on the registration page the Learner may cancel and receive a full refund of the registration fee, less the $25 administration fee up to 7 days before the beginning date of the course. Alternatively, the Learner may request a transfer to another available offering.

7 Calendar Days or Less Before the Program Begins

Registration fees are generally non-refundable. Where reasonably possible, SI₂ may allow the Learner to:

• transfer to a future offering
• receive a credit toward another SI₂ course or program

After the Program Has Begun

Registration fees are non-refundable after the program has begun. Exceptional circumstances may be considered by SI₂ on a case-by-case basis.

16. Transfers and Substitutions

Where appropriate, SI₂ may permit:

• transfer to another available course or cohort
• application of the amount paid as a credit toward another SI₂ course

Requests should be submitted before the applicable course begins. Unless otherwise specified, credits must be used within 12 months of the date issued and cannot be redeemed for cash.

17. Cancellation or Rescheduling by SI₂

SI₂ reserves the right to cancel, postpone or reschedule a course due to insufficient registration, instructor availability, emergencies or circumstances beyond SI₂’s reasonable control.

If SI₂ cancels a course and cannot provide a reasonable alternative, Learners will be offered the choice of:

• transferring to another scheduled offering
• transferring to another SI₂ course of equivalent value
• receiving a credit toward a future SI₂ course
• receiving a full refund

18. Technical Issues

Learners experiencing difficulty accessing an online course should contact SI₂ promptly so that we can attempt to resolve the issue. Temporary technical problems, internet outages or device issues experienced by the Learner do not normally qualify for a refund. If a significant technical failure within SI₂’s control prevents access to purchased course content for an unreasonable period and SI₂ cannot provide an appropriate alternative, SI₂ may provide an extension, transfer, credit or refund as appropriate.

19. Course Bundles

Where courses are purchased as a discounted bundle, any approved partial refund may take into consideration courses already accessed or completed. SI₂ may calculate the value of courses already accessed using their regular individual course price before determining the remaining refundable amount.

20. Promotional and Discounted Registrations

Refunds for eligible discounted or promotional registrations will be calculated based on the amount actually paid by the Learner. Promotional codes and discounts have no cash value.

21. Employer-Sponsored and Contract Training

Where an employer, government agency or other organization purchases training for one or more Learners under a separate agreement with SI₂, the cancellation, substitution and refund provisions contained in that agreement will apply.

22. Requesting a Cancellation, Transfer or Refund

Requests should be submitted in writing to info@sustainable-impact.ca.

Please include:

• Learner’s name
• course or program name
• registration or order number, if available
• nature of the request

Approved refunds will normally be returned using the original method of payment.

Processing times may vary depending on the payment provider or financial institution.

Nothing in this Refund and Cancellation Policy limits cancellation, refund or other rights available under applicable consumer protection legislation.

Part C: Privacy Policy

23. Our Commitment to Privacy

SI₂ respects the privacy of our Learners and is committed to responsibly managing personal information collected through our website, LMS, online registration systems, courses, programs and related services. This Privacy Policy explains the personal information we collect, why we collect it, how it may be used or disclosed, how it is protected and the choices available to Learners.

24. Personal Information We May Collect

Depending on how an individual interacts with SI₂, we may collect:

• name
• email address
• telephone number
• mailing or billing address
• employer, organization and job title
• account and registration information
• courses and programs registered for
• course participation and completion information
• assessment results and learning progress
• certificates, credentials and microcredentials earned
• communications with SI₂
• transaction and payment-related information
• technical information such as IP address, browser, device and LMS activity
• course evaluations, survey responses and feedback
• other information voluntarily provided to SI₂

SI₂ seeks to limit the personal information it collects to information reasonably necessary for identified purposes.

25. Payment Information

Payments may be processed through a third-party payment processor. Where payments are processed by a third-party provider, SI₂ may not receive or retain complete credit or debit card information. Payment information may also be subject to the security and privacy practices of the applicable payment provider.

26. How We Use Personal Information

SI₂ may use personal information to:

• create and manage Learner accounts
• process registrations and payments
• provide access to courses and learning materials
• administer courses, assessments and learning activities
• track participation, progress and completion
• issue certificates, digital badges and microcredentials
• communicate course schedules, changes and important service information
• provide technical and Learner support
• respond to inquiries
• administer refunds, credits and transfers
• improve courses, programs and the Learner experience
• maintain appropriate educational, financial and business records
• prevent fraud, misuse and security incidents
• comply with legal, regulatory, contractual and financial obligations
• send promotional communications where permitted by law and appropriate consent has been obtained

27. Consent

SI₂ obtains consent for the collection, use and disclosure of personal information where required by applicable law. The form of consent may depend on the nature and sensitivity of the information and the reasonable expectations of the individual.

Where personal information is not necessary to provide a requested product or service, SI₂ will not require consent to its collection, use or disclosure as a condition of receiving that product or service unless otherwise permitted by law. Learners may withdraw consent for certain uses of their information, subject to legal or contractual restrictions and reasonable notice.

28. Course Communications and Marketing

When a Learner registers for an SI₂ course, SI₂ may send communications necessary to administer that registration, including:

• registration confirmations
• payment receipts
• course access instructions
• reminders
• schedule changes
• LMS notifications
• course-related communications
• completion or credential information

These operational communications are separate from optional marketing communications. Where required by law, SI₂ will obtain appropriate consent before sending promotional or commercial electronic communications. Recipients may unsubscribe from marketing communications using the unsubscribe mechanism provided.

29. Service Providers

SI₂ may use third-party service providers to operate aspects of our services, including:

• LMS and course-hosting providers
• online registration systems
• payment processors
• website hosting providers
• email and communications platforms
• video-conferencing services
• credential and digital badge providers
• analytics and technology providers
• other organizations supporting SI₂ operations

These providers may process personal information on SI₂’s behalf. SI₂ seeks to select service providers that maintain safeguards appropriate to the information they process.

30. Employer-Sponsored Training

Where an employer or other organization registers or pays for a Learner’s participation, SI₂ may provide the sponsoring organization with information reasonably necessary to administer the training arrangement. Depending on the training agreement, this may include:

• registration status
• attendance
• participation
• course completion status

More detailed information, such as individual assessment results, will not normally be provided to an employer unless this has been disclosed to the Learner, authorized by the Learner, required under the applicable training agreement or otherwise permitted by law.

31. Processing Outside Canada

Some technology and service providers used by SI₂ may process or store personal information outside Ontario or Canada. Where information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments or law-enforcement authorities in accordance with applicable law. SI₂ remains responsible for personal information under its control and takes reasonable measures when selecting and managing service providers.

32. Retention

SI₂ retains personal information only for as long as reasonably necessary to:

• provide courses and services
• maintain appropriate course-completion or credential records
• administer financial and business records
• satisfy contractual requirements
• comply with applicable legal and regulatory obligations

Information that is no longer required will be securely destroyed, deleted or anonymized in accordance with SI₂’s retention practices. Certain credential and course-completion records may be retained for an extended period where necessary to verify credentials previously issued.

33. Safeguards

SI₂ uses administrative, technical and physical safeguards appropriate to the sensitivity of personal information in its possession or control. These measures are intended to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification. No internet-based system can be guaranteed to be completely secure. Learners are responsible for maintaining the confidentiality of their passwords and account credentials.

34. Cookies and Analytics

The SI₂ website, registration system and LMS may use cookies and similar technologies to:

• operate the service
• maintain user sessions
• remember preferences
• understand how services are used
• improve functionality and performance
• support appropriate analytics

Where required, users will be provided with appropriate information and choices concerning non-essential cookies or tracking technologies.

35. Accessing and Correcting Personal Information

Individuals may request access to personal information SI₂ holds about them and may request correction of inaccurate or incomplete information, subject to exceptions permitted by law. SI₂ may need to verify an individual’s identity before fulfilling an access or correction request.

36. Privacy Questions and Complaints

SI₂ designates an individual responsible for overseeing its privacy practices.

Privacy questions, access requests, correction requests or concerns may be directed to:

Privacy Officer
Sustainable Impact Inc. (SI₂)
945 Princess Street, Kingston ON K7L 0E9
info@sustainable-impact.ca
sustainable-impact.ca

SI₂ will review privacy concerns and respond in accordance with applicable privacy requirements.

Part D: General Terms

37. Changes to These Terms and Policies

SI₂ may update these Learner Terms and Policies as its programs, services, technology or legal obligations change. The current version will be made available through the SI₂ website, LMS or registration system and will identify the applicable effective date.

The Terms applicable to a particular purchase will generally be those presented to the Learner when the purchase is completed, except where a change is required by law.

38. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

39. Contact SI₂

Questions regarding registrations, purchases, refunds or these Learner Terms and Policies may be directed to:

Sustainable Impact Inc. (SI₂)
945 Princess Street, Kingston ON K7L 0E9
info@sustainable-impact.ca
sustainable-impact.ca